Clients: For the best experience, please log in and create a shortcut on your desktop for creating new tickets, as well as viewing the current ticket list.
When you request any work that is not already defined, you need to create a ticket.
You creating a ticket allows us, and you to:
It is not appropriate to request new work via phone call, text message or any other medium. This is the best way to keep us accountable to you, and that's why we do it this way.
You will need to understand which type of ticket to file and when:
Support Request: For issues that are request driven. Any new request, including feature requests, research or change requests fall under this category. Support requests are prioritized and worked on in the priority order agreed upon / requested. Support requests are closed when the requirements of the request have been fulfilled, and when the client has validated such.
Incident: For issues that are exceptions to normal operation. For example, a server is down or malfunctioning. Incidents are normally considered medium severity when compared to other issues, and can be considered critical severity depending on the issue. Incidents are closed when the issue is corrected, and we receive validation from the client that the issue has indeed been resolved.
Feedback: For general feedback not relating to a request or an incident. Any feedback relating to existing incidents and requests should be completed inside of the ticket itself.
Note: Ticket types may be subject to change.
When uploading files, please be aware that the file limit is currently 99 MB. It is recommended to compress any large files or directories with Zip or similar format. Any files you upload to our site are secure and not accessible by anyone other than mbaysek.org.
For files larger than 99 MB, it is recommended to use a third party file transfer service such as Google Drive. It is recommended to set the privacy to the highest needed levels. You can share the files with either mbaysek AT gmail D0T com or mbaysek.org AT gmail D0T com if it is ever necessary to utilize third party services. mbaysek.org makes no warranty on third party file transfer services.
Visit https://help.mbaysek.org/en/customer/tickets to see all tickets. There is also a link to creating a new ticket on this page.
https://help.mbaysek.org/en/customer/tickets to see all tickets.
https://help.mbaysek.org/en/customer/create-ticket/ to create a new ticket.
When you do create a desktop shortcut to our helpdesk, and stay logged in, you have immediate, one click access to your common mbaysek.org pages.
Each browser on each platform has different exact methods for creating the shortcuts. Please look in your browser menu for the option to create a shortcut, or to save a shortcut to disk.